Members of the Working Group for Complaints are the expert representatives of the following banks:
- Unicredit Bank Serbia a.d. Belgrade;
- Raiffeisen Bank a.d. Belgrade;
- Banca Intesa a.d. Belgrade;
- OTP Bank Serbia a.d. Belgrade;
- Postal Savings Bank a.d. Belgrade;
- Eurobank Direktna a.d. Belgrade;
- NLB Komercijalna banka a.d. Belgrade.
The expert coordinator of the Working Group's operations is Ms Sanja Tomić, Special Advisor at the Association of Serbian Banks.